ESSENTIAL FUNCTIONS:
• Coordinate all pre-sales and post-sales Business Solutions Engineering (BSE) activities as it relates to fiber based projects.
• Communicate effectively and professionally with team members and internal and external customers.
• Function as an effective team member while supporting the efforts and concepts of other departments in Midcontinent Communications and Midcontinent Media, Inc.
• Maintain regular attendance to meet customer demand and support optimal customer satisfaction.
• Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with customers, clients, co-workers and management.
• Be able to meet the physical demands of the job within the prescribed work environment.

POSITION RESPONSIBILITIES:
• Support the mission, vision, and values of Midcontinent Communications.
• Apply personal ethics, honesty, initiative, flexibility, responsibility, and confidentiality in all areas of responsibility.
• Be the BSE single point of contact for the Sales department and the Construction departments on requests for information and requests for proposals.
• Be a positive liaison between BSE and the Sales and Construction departments.
• Proactively identify opportunities for improvement and offer viable recommendations.
• Create and process design documents accurately and be responsible for communicating special provisions, requests, or instructions.
• Coordinate all customer related information from an Engineering perspective.
• Coordinate efforts with other departments to promote optimal customer satisfaction.
• Support Midcontinent Communications efforts to improve customer awareness, satisfaction, and loyalty.
• Actively participate in team efforts to support customer satisfaction.
• Accurately document transactions as per company and departmental policies and procedures.
• Follow up with customers in a timely manner as necessary.
• Compile timely and accurate reports as requested.
• Adhere to Midcontinent Communications privacy guidelines to ensure each customer’s and employee’s privacy is protected.
• Perform other duties as assigned.
Note: Management reserves the right to assign or reassign functions and responsibilities to this job description at any time.

POSITION QUALIFICATIONS AND REQUIREMENTS:
• Maintain professional demeanor in all customer interactions.
• Be extremely detail oriented and organized.
• Possess excellent customer service skills.
• Possess strong presentation skills.
• Possess exceptional communication skills.
• Have strong interpersonal skills, maturity, and good judgment.
• Work well under stress and excel in a fast-paced environment.
• Possess an in-depth knowledge of the business and internal processes and procedures.
• Possess an in-depth knowledge and understanding of Carrier network solutions for business.
• Communicate professionally, both verbally and in writing, with all internal and external contacts.
• Work effectively with minimal supervision.
• Possess strong problem solving and decision making skills.
• Plan, organize, and manage time well.
• Demonstrate exceptional team development skills, a broad range of departmental experience, and
a positive, proactive attitude to excel in this position.
• Operate Windows based programs successfully.
• Have strong administration and computer based skills.
• Demonstrate initiative and self-motivation.
• Identify opportunities for improvement; create and recommend viable solutions.
• Be able to add, subtract, multiply, and divide in all units of measure, using whole numbers,
common fractions, and decimals. Be able to apply concepts such as fractions, percentages, ratios,
and proportions to practical situations.

Tuesday, April 3-Terrace Park
Tuesday, April 17-Falls Park & Sculpture Walk
Tuesday, May 1-Riverdale Park
Tuesday, May 15-McKennan Park and District
Tuesday, June 5-Aarowhead Park and Perry Nature Area
Tuesday, June 19-University Of Sioux Falls and Augustana College Area
Tuesday, July 3-Pettigrew Historical & Cathedral District
Tuesday, July 17-Paisley Park
Tuesday, August 7-Yankton Trail
Tuesday, August 21-Glenview Park
Tuesday, September 4-Harmodon Park
Tuesday, September 18-Outdoor Campus
Tuesday, October 2-Dunham Park
Tuesday, October 16-Prairie Trail Park

All walkers please meet at Active Generations. Call and confirm your attendance the Monday before each walk. Walks start at 9:00 a.m. All walking routes are subject to change at any time!
Doctor’s Consent required to participate in the Hiking Club!

Schedule:
Wednesday, April 25th Warm Up Hike: Outdoor Campus (Meet At Campus)
Wednesday, May 9th Great Bear Recreation Area, SF
Wednesday, May 23rd Lake Pahoja Recreation Area, IA
Wednesday, June 13th Big Sioux Recreation Area, Brandon, SD
Wednesday, June 27th Loess Hills Prairie Tour, IA (All Day Event -10 hours)
Wednesday, July 11th Lake Herman State Park, Madison, SD
Wednesday, July 25th Oakwood Lake State Park, Brookings, SD
Wednesday, August 8th Spirit Mound Historic Prairie, Vermillion, SD
Wednesday, August 22nd Blue Mound State Park, Lu Verne, MN
Wednesday, September 12th Newton Hills State Park, Canton, SD

Steps to Take Before You Retire
Kathy Petersen; SSA Public Affairs Specialist
Presented at: 9:30 a.m.
We want you to understand Social Security benefit payments. We’ll discuss how age affects your benefits, how your benefit is calculated, how your decision to draw benefits early affects your family. We discuss spouse’s (and ex-spouse’s) and survivor’s benefits.

You’ll also learn about the earnings limits and how they affect your retirement decision and benefits. We’ll discuss Medicare and the importance of filing timely when you work past age 65. Will your benefits be taxed? We’ll furnish the cut off amounts. Lastly, we’ll show you a few online tools that will help you to plan your retirement. And most importantly, we’ll leave plenty of time for your questions.

How to Prevent Outliving Your Nest Egg
Dan DeMarest; CFP 30 years of experience
Presented at: 9:30 or 10:30 a.m.
During this session you will learn how financial planners can help you answer the following questions: 1.) How long will be resource last, 2.) Will I be able to meet or exceed my lifestyle goals. 3.) How should my portfolio be structured to reach my various goals? 4.) What is my probability of financial success?

Will Vs. Revocable Trust: Which Estate Planning Tool is Right For You?
Richard Kunz; CFP
Given at: 9:30 or 10:30 a.m.
The purpose of this seminar is to provide you with some general information to assist you in making an informed decision as to whether a revocable living trust or a will is right for you.

Economic Assistance Programs
Lori Clark & Beth Keller, Specialists; SD Adult Services & Aging
Presented at 10:30 a.m.

Long Term Care, Medicare Savings, SNAP, perhaps heating assistance and in-home services, etc. I would be glad to get this all set up with you but need a few details. How long do we have to present? Any programs in particular or do the ones listed sound good? Who is the audience (public or employees) and how many anticipating? What type of presentation do you want – handouts/brochures, powerpoint, or just discussion? He also said you need some bullet points for a flyer so need a bit more on that as well – what type of points, how many, when need by, etc. You may either email or call me at the number below. Thank you -

Investment Strategies for Volatile Markets
12:45 p.m. (Lunch Provided to First 80 registrants) – Limited Seating
Mike Morland; Vice President, Security National Bank
Looking for steady and safe returns in a low interest rate environment? Come learn more about strategies to get you through these times.
This seminar is limited to the first 80 registrants. Lunch provided by AARP, SD.

Identify Theft Panel
1:00 p.m. Only
Presented by: Delaine Smith, Director of Consumer Protection Attorney General’s Office
Sgt Harris; Sioux Falls Police Department
Jennifer Johnson, Security National Bank
Come and learn how identity theft can affect you and the septs to prevent fraud, and what to do if you are a victim or identity theft.

How to live on your Income as Expenses Rise
Tracy Gran, CCC
Presented at: 2:00 p.m.
Please join Consumer Credit Counseling Services of Lutheran Social Service for a workshop created specifically for consumers on fixed incomes. A certified credit counselor will provide consumers with tools, education and resource necessary to overcome rising costs and continue successful money management in preparations for , and after retirement.

Long Term Care; Protect Your Savings
Tim Van Peusem;
Presented at 2:00 or 3:00 p.m.
Long-term care can be an expensive drain on family resources. People might be surprised by the number of Americans who may need long-term care if current trends remain in place. It makes sound financial sense to develop a strategy to protect yourself and your family should the need for long-term care arise.

Getting the Most From Social Security
Jim Forey, Financial Consultant
Presented at: 2:00 or 3:00 p.m.
Will social security be there for you? How much can you expect to receive? When should you apply for Social Security? How can you maximize your benefits? Will Social Security be enough to live on in Retirement? What Baby Boomers need to know to maximize their retirement income.

Estate Planning Consideration
Howard Paulson & Martin Oyos
Presented at 5:30 or 6:30 p.m.

Successful Tips for an Enjoyable Retirement: Utilizing your Company’s 401(k) Retirement Plan
Gary Popkes; CFP, Security National Bank
Presented at: 5:30 or 6:30 p.m.
Come learn about the greatest impact you can have on your 401K retirement account. What areas require your attention, and what concerns are justified? This educational workshop will help you focus on the correct details to ensure a successful retirement.

Ready for Retirement? Tools to Achieve Peace of Mind
Leni Healy, AARP SD
Given at 5:30 p.m.
Decisions individuals make at or near retirement can have a substantial impact on individual retirement security. This session will cover a 10-Step program to get ready for retirement. The session will include use of three retirement tools: Social Security Benefits Calculator, 401 (k) Fee Calculator and Retirement Income calculator.

The pharmacists of the South Dakota Pharmacists Association (SDPhA) – Sioux Falls District are excited to hold a Brown Bag Event at Active Generations on Saturday, March 17th from 9am to 1pm in the Conference Room. Please feel free to bring in either a medication list or all of your medications, including prescription, over-the-counter, and herbal products, for a one-on-one review with a pharmacist (and possibly a pharmacy student working with the pharmacist). We look forward to meeting with you!